Terms & Conditions

The Cake Express delivers cakes to Delhi , Noida, Gurgaon, and Faridabad only.

Return Refund & Cancellation policy



We may refund total amount in case of

 We are unable to process your order due to any uncontrollable circumstances like on the way vehicle problem, Accident and any Natural circumstance, or over booking .
 If customer is not satisfied with the cake design which he/she ordered, He/ She may return the cake back to us & we will not take any cash if it is a Cash on delivery order. In case on pre payment we will refund amount to the person who paid it. Remember this will take effect only when the receiver deny to accept the cake at the time of delivery. once the delivery guys have left from point of delivery we will not refund any amount.

If customer have paid thru payment gateways and want to cancle the cake order Or we had to cancle the order due to Any of the following we will refund the amount after deducting the payment gateway (Payubiz, Paypal, 2Checkout, Paytm Etc) charges.(see Below)

Out of delivery Area,

Fake or False Order

Person Not Reachable by any means

Refund may take 10-15 Days


We may refund partial amount in case of
Although we ensure the highest quality standards for our products If customer is not satisfied with the product taste He/she should complaint within 2 hours of delivery. After that no complaints will be entertained.He /she can call us or mail us to complaint. 

We will not refund in case of

Incorrect address
Receiver not present at time of delivery.
Receiver refuses to accept.
Receiver tells us to deliver to any other person living nearby/guard/any other person .

       Order once placed will can be cancelled before 48 hours of  delivery. Customer should place a cancellation request before 48 hours of the scheduled delivery time. 

We deliver in Delhi NCR only .
Please provide  correct address, nearest landmark and Pincode for a correct delivery process.
Once order is ready  for delivery no changes can be made.
Sender's responsibility is to ensure he/she has given us the correct delivery information, and that someone is available to receive the order. 
If you say to leave the product in a specific place at the delivery address, we can , however once the product has been left, we will not be responsible for loss or damage.
If product gets spoiled/damaged during the transit we will replace as per time limitations.
Delivery is not free in all cases. We charge as per distance time etc.
Midnight delivery charges are extra.
we ask time for a approx schedule we don't guarantee exact time delivery however we try our best to deliver at given time.


Cakes Decoration, design, colours, objects shown in the website are indicative samples.These cakes are hand creafted so it may be possible that actual product varies due to availability of materials and other reasons beyond our control. We try our best to give you a better result.
Delivery of cakes and other items may get delay under certain uncontrollable circumstances like Rain fall, traffic Jam, on the way vehicle problem, Accident and any Natural circumstance.
Only Addon Products can not delivered and no refund will made if you checkout only addon products. And delivery of addon products is restricted to availability. Addon products may or may not look as per website, given images are for reference only. Used brands are owned by respective manufacturers.
If customer is not satisfied with the product taste He/she should complaint within 2 hours of delivery.After that no complaints will be entertained.

Designer cakes are made with fondant toothpicks and some wires please pay attention and ask for these before ordering online.
If you are not satisfied with the Design of the product, Please inform once it is delivered.If it is a cash on delivery plz don't pay untill & unless you are ready to take the ordered product.If delivery gut has left from your place & you are not satisfied with product design.You need to come to our place to change/refund.
The owners of the site retains the right to refuse any order unconditionally.
In case of damage in cake due to mid way accidents a 100 percent refund will be provided to the respective customer. How ever we always try to send a substitute cake to the venue so that the party may not get spoil.
Please make sure you provide the correct address with details when making a request to make our delivery process efficient and reliable. We will not be responsible for any incorrect addresses and no complaints for the same will be entertained.
Cakes being perishable items if the receiver  is not available at the specified time of delivery then we are not responsible for the damage in the cake. However we call to inform if cake is on the way or if it is getting late due to any reason.
All claims are subject to the jurisdiction of local Delhi Court only in India.
 We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.